1. Introduction
Kowd Tech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at kowd.tech and interact with our AI agents, including Custom GPTs and other artificial intelligence services we provide.
Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide to us when you:
- Contact us through our website or email
- Subscribe to our newsletter or communications
- Interact with our AI agents or Custom GPTs
- Participate in surveys, feedback forms, or course evaluations
- Request information about our services
This information may include:
- Name and contact information (email address, phone number)
- Company name and job title
- Messages, inquiries, or feedback you send to us
- Course feedback, including NPS scores, confidence levels, and comments
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of access
- Device identifiers
2.3 Information from AI Interactions
When you interact with our AI agents or Custom GPTs, we may collect:
- Conversation history and messages exchanged
- Questions, queries, or prompts you submit
- Responses generated by the AI
- Feedback or ratings you provide about the AI interactions
- Language preferences
- Usage patterns and interaction data
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our website and AI services
- Communication: To respond to your inquiries, provide customer support, and send you updates about our services
- AI Improvement: To train, improve, and enhance our AI agents and Custom GPTs based on user interactions
- Analytics: To analyze usage patterns, understand user preferences, and improve our services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect against fraud, unauthorized access, and other security threats
- Business Operations: To manage our business operations, including course management and feedback processing
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf, such as hosting, analytics, email delivery, and AI processing services (including OpenAI for Custom GPT functionality)
- Business Transfers: In connection with any merger, sale of assets, or acquisition of all or a portion of our business
- Legal Requirements: When required by law, court order, or government regulation
- Consent: With your explicit consent or at your direction
- Protection of Rights: To protect our rights, property, or safety, or that of our users or others
5. AI Agents and Custom GPTs
Our AI agents and Custom GPTs are designed to assist you with various tasks and provide information. Important information about AI interactions:
- Data Processing: Your interactions with our AI agents may be processed by third-party AI service providers, including OpenAI
- Training Data: Your interactions may be used to improve AI models, subject to your consent preferences
- Data Retention: Conversation history and interaction data may be retained for service improvement and compliance purposes
- Anonymization: We may anonymize or aggregate data for analysis and improvement purposes
- Feedback Collection: When you provide feedback through our AI agents (such as course feedback surveys), this data is collected, processed, and stored in accordance with this Privacy Policy
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use Google Analytics to analyze website usage. For more information about how Google uses data, please visit Google's Privacy Policy.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR):
- Right to Access: You have the right to request copies of your personal data
- Right to Rectification: You have the right to request correction of inaccurate or incomplete data
- Right to Erasure: You have the right to request deletion of your personal data under certain circumstances
- Right to Restrict Processing: You have the right to request restriction of processing of your personal data
- Right to Data Portability: You have the right to request transfer of your data to another service
- Right to Object: You have the right to object to processing of your personal data
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time
To exercise these rights, please contact us at [email protected].
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: